Returns & Exchanges
At POCKET GAMES, we want you to be fully satisfied with your gaming gear. If your purchase doesn't meet your expectations, you can return or exchange eligible electronics within 30 days of delivery.
Initiate Your Request
Log into your POCKET GAMES account and select the order you wish to return to receive a Return Merchandise Authorization (RMA) number.
Pack Your Gear
Securely place the item in its original packaging, including all controllers, cables, manuals, and protective inserts to ensure a full refund.
Label and Ship
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Inspection and Refund
Once our technicians verify the hardware's condition, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing